Return policy

TheStreets Online Store Return Policy

Return Policy 

1.1The sale of goods through the e-shop is regulated in the seller's General Terms and Conditions (hereinafter referred to as "GTC"). 

1.2The present Return Policy follows and complements the GTC. 

1.3The Return Policy describes the cooperation between the buyer and the seller with regard to any defects in the goods, their application and the claims arising therefrom. 

1.4The buyer is obliged to familiarize himself with the Return Policy and the GTC before ordering the goods. By ordering the goods from the seller, he/she agrees to the Return policy set out below. 

1.5As proof of purchase, the seller shall issue a purchase document (invoice or sales note) for each purchased goods. If no separate warranty certificate is issued, the relevant purchase document (hereinafter referred to as „warranty certificate“) shall serve as the warranty certificate. 

1.6Exclusion of entrepreneurs 

This Report Policy does not apply to the purchase of goods by entrepreneurs who purchase goods in the course of their trade or other business activities pursuant to the GTC. The rights and obligations of the seller and the buyer - entrepreneur regarding defects in the goods are regulated in the Commercial Code of the Slovak Republic 

II. Length of warranty 

2.1Warranty period starts from the date of receipt of the goods by the buyer. 

2.2The statutory warranty period is 24 months. 

2.3The seller may extend the statutory period. The length of the extended warranty period is always indicated on the warranty certificate. Unless a different warranty period is indicated on the warranty card, the period of 24 months applies. 

2.4 The warranty period consists of the statutory period (24 months) and, if applicable, an extended period. Within the statutory warranty period, claims shall be governed by the Civil Code No. 40/1964 Coll. § 619-627, taking into account this -report Policy. In the case of an extended period, claims shall be governed exclusively by these regulations.) 

2.5 Discounted Goods 

The goods sold at a discount may be an exception (damaged, used, incomplete, etc.). If the buyer is a consumer and if the goods are second-hand, the seller shall not be liable for defects corresponding to the degree of use or wear and tear the goods had on receipt by the buyer. Liability rights for defects in the goods shall be extinguished if they have not been exercised within 24 months from the date of receipt of the goods by the buyer. The seller may shorten this period by agreement with the buyer, but not to less than 12 months. This period shall be stated by the seller in the document of sale of the goods. In the case of goods sold at a lower price due to defects or incompleteness, the warranty does not cover the defects for which the lower price was agreed. 

2.6 The buyer's rights under liability for defects in the goods for which the warranty period applies shall be extinguished if they are not exercised within the warranty period. 

III. Warranty Terms 

3.1 The seller shall be liable for the goods being of the quality, quantity, measure and weight specified at the time of sale. The goods must be free from defects and conform to the applicable technical standards. 

3.2 The seller shall be liable for defects in the goods sold upon receipt by the buyer and for defects that occur after receipt of the goods within the warranty period. 

3.3 Warranty Exceptions 

The warranty does not cover defects caused by improper use of the goods or due to force majeure, acts of God, etc., or any damages resulting therefrom. Furthermore, the warranty does not cover defects caused by poor operation, unprofessional or improper handling, use and installation contrary to the user manual. Furthermore, the warranty does not cover damage caused by: 

a)mechanical damage to the goods, 

b)use of the goods in unsuitable conditions, 

c)the goods have been damaged by excessive loading or in contravention of the conditions stated in the documentation or general principles, 

d)by unqualified tampering or alteration of parameters. 

3.4 The period from the exercise of the right of liability for defects until the time when the buyer was obliged to take over the item shall not be included in the warranty period. If the goods are replaced, the warranty period starts again from the receipt of the new goods. 

3.5 If the seller, when purchasing goods, offers the customer additional goods to the sold goods free of charge as a gift, it is the customer's choice whether to accept the offered gift. However, the gift is not the goods sold and therefore the seller is not liable for any defects in the goods. However, if the seller is aware of any defects in the gift, the seller is obliged to draw the customer's attention to them when offering the gift. If the gift has defects that the seller has not warned the customer about, the customer is entitled to return it. If the customer has the right to withdraw from the purchase contract (refund), the customer is obliged to return to the seller everything he has received, i.e. including the goods received as a gift. 

3.6 The buyer is obliged to inspect the condition of the consignment and the goods immediately upon delivery. The buyer is entitled to refuse to accept a shipment that does not conform to the purchase contract, e.g. because the shipment is incomplete (except if the order is handled by multiple deliveries) or damaged. If the buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's sales report. 

3.7 An incomplete or damaged shipment must be reported immediately by e-mail , a damage report must be drawn up with the carrier and faxed, e-mailed or posted to the seller without undue delay. Additional claims of incompleteness or external damage to the shipment gives the seller the opportunity to prove that there is no breach of the contract of sale. 

3.8 The buyer shall prove the validity of the warranty by presenting the proof of purchase; if the goods have been claimed in the past, they shall also provide proof of the claim. The claim document must bear the same serial number as on the product claimed (if the product has a serial number). 

3.9 The seller shall have the right to refuse to accept the goods for complaint in cases where the goods or their components complained of are contaminated or do not meet the basic prerequisites for the hygienically safe submission of the goods to the complaint process. 

IV. Method of complaint handling 

4.1 If the defect can be rectified, the purchaser is entitled to free, timely and 

proper removal. The seller shall decide on the method of removing the defect and shall remove the defect without undue delay. 

4.2 The buyer may, instead of removing the defect, require replacement of the goods or, if the defect relates only to a part of the goods, replacement of that part, provided that this does not incur disproportionate costs for the seller in relation to the price of the goods or the seriousness of the defect. 

4.3 The seller may always replace the defective goods with faultless goods in lieu of rectifying the defect if this will not cause serious inconvenience to the buyer. 

4.4 If there is a defect which cannot be remedied and which prevents the goods from being properly used as non-defective goods, the buyer shall have the right to have the goods replaced or to withdraw from the purchase contract (refund). 

4.5 The buyer shall also have the right to exchange the goods or to withdraw from the contract (refund) if the defect is a remediable defect, however buyer shall be unable to use the goods properly due to the reappearance of the defect after it has been remedied. 

4.6 If the defect is irremediable but does not prevent the proper use of the goods, the buyer is entitled to a reasonable discount on the price of the product. 

4.7 If the buyer has the right to exchange the goods or the right to withdraw from the contract (refund), it is up to the buyer to decide which of these rights to exercise. However, as soon as he has chosen one of these rights, he can no longer unilaterally change this choice himself. 

4.8 If the consumer makes a claim, the seller or an employee or designated person authorised by the seller is obliged to advise the consumer of his rights as set out above. 

4.9 Determination of the method of 

Based on the consumer's decision which of the rights the consumer claims, the seller is obliged to determine the method of handling the claim immediately, in complex cases no later than 3 working days from the date of the claim. In justified cases, in particular if a complex technical assessment of the condition of the goods or services is required, no later than 30 days from the date of the claim. 

4.10 Handling of complaints 

After determining how the claim will be handled, the claim shall be handled immediately; in justified cases, the claim may also be handled later; however, it shall not take longer than 30 days from the date of the claim to handle the claim. 

The following shall be deemed to be the settlement of a claim: 

(i)the handing over or dispatch of new or repaired goods to the buyer, or the delivery of information that the goods are ready for collection, 

(ii)sending the funds corresponding to the discount on the price of the goods or the refunded purchase price to the buyer, or sending information to the buyer that the relevant amount is ready for collection. 

After the expiry of the time limit for processing the complaint, the consumer has the right to withdraw from the purchase contract or has the right to exchange the goods for new goods. 

4.11 If the consumer submits a claim within the first 12 months, the seller may settle the claim in the manner of a reasoned rejection only on the basis of the result of a professional assessment. The costs of the professional assessment, as well as all costs related to the professional assessment, shall always be borne by the seller during the first 12 months after the purchase of the product, regardless of the outcome of the professional assessment, and the consumer cannot be required to pay them. 

4.12 Complaints within 12 months of purchase 

If the consumer has made a claim for goods within the first 12 months of purchase, the seller may only reject the claim on the basis of a professional assessment; regardless of the outcome of the professional assessment, the consumer may not be required to pay the cost of the professional assessment or any other costs associated with the professional assessment. 

4.13 Complaints after 12 months from purchase 

If the consumer has made a claim for a product after 12 months from the date of purchase and the seller has rejected the claim, the person who handled the claim is obliged to indicate in the claim handling document to whom the consumer may send the goods for professional assessment. If the goods are sent to a designated person for expert assessment, the costs of the expert assessment as well as all other related costs reasonably incurred shall be borne by the seller regardless of the outcome of the expert assessment. If the consumer proves the seller's liability for the defect by the expert assessment, the consumer may reassert the claim; the warranty period shall not expire while the expert assessment is being carried out. The seller is obliged to reimburse the consumer within 14 days from the date of reasserting the claim for all costs incurred for the professional assessment, as 

as well as any costs reasonably incurred in connection therewith. The reasserted claim cannot be rejected. 

4.14 Costs of professional assessment 

If the consumer sends the goods to a designated person for professional assessment, the costs of the professional assessment as well as all other costs reasonably incurred in connection therewith shall always be borne by the seller, i.e. for the entire length of the warranty period, regardless of the outcome of the professional assessment. 

If, however, the goods are sent for expert assessment to a person other than the designated person, i.e. an expert or an authorized, notified or accredited person, the costs of the expert assessment, as well as all other related costs reasonably incurred, shall be reimbursed by the seller to the consumer only if the expert assessment proves the seller's liability for the claimed defect, and within 14 days from the date of the reasserted claim. 

4.15 The seller shall issue a receipt to the customer when a claim is made. This confirmation is a copy of the complaint report. In addition to the contact details of the seller and the consumer, this confirmation should include a description of the defect and whether the consumer is requesting a repair, replacement, withdrawal from the contract or a discount on the purchase price, depending on the nature of the defect, as well as the date on which the claim was made. 

4.16 If the claim is made by means of remote communication, e.g. by telephone, the seller is obliged to deliver the confirmation of the claim to the consumer as soon as possible, but at the latest together with the proof of the claim. The confirmation of the claim does not have to be delivered if the consumer has the possibility to prove the claim in another way, e.g. by e-mail. 

4.17 The seller must issue written proof of the complaint within 30 days of the date of the complaint. This written proof shall be a copy of the complaint report with a completed complaint settlement box, a letter containing a written notification of the complaint settlement, or a text message or e-mail message containing information about the complaint settlement with a written confirmation of its dispatch. 

4.18 Once a legitimate claim has been settled, the warranty period is extended for the duration of the claim. In the case of an unjustified claim, the warranty period shall not be extended. If the claim has been settled by replacement, the next claim, if any, shall be deemed to be the first claim for the goods. 

V. Buyer's cooperation 

5.1 The buyer shall provide the seller, or an authorised repairer, 

without delay, all assistance necessary to verify the existence of the claimed defect and to eliminate it (including the corresponding necessary testing or dismantling of the goods). 

5.2 The buyer shall also deliver the goods, when a claim is made, clean and in proper packaging in accordance with hygiene regulations or general hygiene principles, including all parts and accessories enabling such verification and removal of the defect. 

5.3 The buyer shall take delivery of the goods from the warranty repair within one (1) month from the date of notification of the repair. 

VI. Final provisions 

6.1 This Return Policy is valid from 31.11.2015. 

6.2 The seller reserves the right to change the Return Policy without prior notice by placing its new version on the e-shop website. 

6.3 When placing an order for goods from the seller's e-shop, the buyer confirms his/her acceptance of this applicable Return Policy.

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